Privacy policy

Privacy Policy

Last updated: 2025-12-01

At Garden Mithra, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website www.gardenmithra.com, make a purchase, or interact with our services.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

When you place an order or create an account, we may collect:

  • Full name
  • Billing & shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party gateways; we do not store card details)

1.2 Automatic Information (Cookies & Analytics)

When you browse our store, we automatically receive:

  • IP address
  • Browser type & device information
  • Pages visited & time spent
  • Cookies storing cart and browsing preferences

1.3 Optional Information

If you contact us or subscribe to a newsletter, we may collect:

  • Email address
  • Messages or support queries
  • Feedback or survey responses

2. How We Use Your Information

Your information helps us to:

  • Process and deliver orders
  • Send order updates and notifications
  • Improve website performance and user experience
  • Send promotional offers (only if you opt in)
  • Prevent fraud and ensure secure transactions
  • Provide customer support

3. Sharing Your Information

We do not sell or trade personal information. We only share data with trusted partners necessary to operate our business.

3.1 Third-Party Services

We may share information with:

  • Payment gateways (Razorpay, PayPal, etc.)
  • Shipping & logistics partners
  • Analytics tools (Google Analytics, Meta Pixel)
  • Email marketing providers

3.2 Legal Requirements

We may disclose information if required to comply with laws, fraud investigations, or government requests.

4. Cookies

We use cookies to improve your shopping experience, including:

  • Remembering cart items
  • Saving preferences
  • Analytics and performance tracking

You can disable cookies in your browser, but some features may not function properly.

5. Data Security

We implement strong security measures such as encrypted payment processing, secure HTTPS browsing, and restricted data access. However, no method of transmission is 100% secure.

6. Data Retention

We keep your information as long as necessary for order fulfillment, legal compliance, and customer support. You may request deletion of your data at any time.

7. International Shipping & Data Transfer

Since we offer international shipping, your information may be shared with logistics providers outside India. These partners follow appropriate data protection practices.

8. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age. If you believe a minor has submitted information, contact us to remove it.

9. Your Rights

You may request to:

  • Access your data
  • Correct inaccuracies
  • Delete your data
  • Opt out of marketing emails

To exercise your rights, contact us at support@gardenmithra.com.

10. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Continued use of our site indicates acceptance of the updated terms.

12. Contact Information

Garden Mithra
Near Calicut Kitchen
Ponkunnam, Kottayam – 686506
Kerala, India
Phone: +91 6282661437
Email: support@gardenmithra.com